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Store Policy

At Collectiv Supply Co, we prioritize quality, transparency, and customer satisfaction. Here’s what you can expect when shopping with us:

  • Fast & Secure Checkout – We ensure a smooth and safe payment process.

  • Shipping & Delivery – Orders are processed promptly, with clear tracking updates.

  • Custom Requests – Looking for something you don’t see? Contact us, and we’ll do our best to source it for you!

  • Customer Support – We’re here to assist with any inquiries. Contact us anytime.

For further details, please read our Terms & Conditions below.

Refund Policy

At Collectiv Supply Co, we stand by the quality of our products.

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We offer the following refund options:

1. Full Refund: If the product is defective, damaged, we will provide a full refund, including shipping costs.

2. Store Credit: If the product is returned in its original condition, we will provide a store credit for the full amount of the purchase, excluding shipping costs.

3. Exchange: If the product is returned in its original condition, we will exchange it for a different size, colour, or style, subject to availability.

 

However, due to the nature of our business, all returns and refunds are subject to the following terms:

1. Eligibility for Returns & Refunds

  • Returns must be requested within [5] days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Certain items are non-returnable, including custom orders, final sale items, and perishable goods.

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2. Wrong Size or Change of Mind

  • We are not responsible if a customer orders the wrong size. Please double-check measurements before purchase.

  • If a size exchange is requested, the customer is responsible for all return and reshipment costs.

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3. Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, notify us within [3] days with photo proof.

  • We will offer a replacement or refund at our discretion.

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4. Refund Processing

  • Refunds will only be issued after the return is received and inspected.

  • Processing time for refunds is [14] business days after approval.

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5. Return & Refund Request Form

  • To request a return or refund, customers must complete our Return & Refund Request Form before shipping items back.

  • The form must include order details, reason for return, and proof of issue.

📩 To request a form, contact us at orders@collectivsupply.co.za

 

6. Exceptions

The following products are exempt from our return and refund policy:

  • Final Sale Items: Products marked as "final sale”, or "clearance" are not eligible for returns or refunds.

  • Personalized or Customized Products: Products that are personalized or customized to your specifications cannot be returned or refunded.

  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

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7. Changes to this Policy

  • We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after the effective date of the revised policy will constitute your acceptance of the changes.

  • By purchasing from our website or physical store, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.

  • This Return and Refund Policy was last updated in March 2025.

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